Tag Archives: good business practices

Within the World of Cyber-Predatorism, Hulu Just Got a Brownie Point

HuluLast year Hulu was recognized by “taking bold steps to charge for internet content.”  I was personally bummed out a bit by this move because I monitor TV and movie content for illustrations to use in my classroom.  A lot.

The day finally had to happen.  I wanted to teach a concept that was so richly illustrated in a recent TV clip I had seen that I decided to subscribe to Hulu and just keep track of my subscription fees.  Was it worth $96 per year to have access to most of the clips I needed to make a point? Maybe.  I was definitely going to give it a try.

However, I didn’t need Hulu that much, and found myself only accessing its content about once every eight weeks or so.  Not enough, I decided, to warrant the continued $7.99 monthly transactions on my debit card.  So, I just signed in to cancel my subscription…and got a surprise.

Not only was the cancellation process quick, the “reasons why you are leaving” survey were derived from real life; not construed with corporate-speak to help them feel better about losing cash.

But the real kicker?  As soon as I hit the “cancel” button, a screen popped up and let me know that a prorated amount of $6.20 would be credited to my bank account for the portion of the month I had not used.

What?  I’m sorry…WHAT?

I have never experienced a prorated return on any internet-based subscription. Of Anything!

Do they have consumer behaviorists working for them?  I’m wondering because now, after seeing that nice gesture on their part, I’m re-thinking my decision.  Perhaps I could use the content a bit more.  Maybe they have content I could use instead of my standard Netflix online streaming habit.

Maybe…they just did a really smart thing.